Return Policy

At LALIS Spare Parts Hub, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help. Please review our return policy below specific to automotive spare parts.

General Returns

We accept returns for eligible items within 30 days of the purchase date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging with all labels and protective seals intact.
• Accompanied by the original receipt or proof of purchase.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Electrical Parts: Sensors, ECUs, modules, and wiring harnesses that have been opened or installed.
• Custom Orders: Parts specifically ordered or bonded for your vehicle.
• Liquids & Chemicals: Oils, fluids, and paints that have been opened.
• Parts that have been installed, modified, or painted.

Core Returns

Many automotive parts (like alternators, starters, and calipers) have a "Core Deposit". You can return your old part (the core) to receive a refund of this deposit.

• Old parts must be returned in the box the new part came in.
• Cores must be drain of all fluids.
• Broken or incomplete cores may be subject to a partial or zero refund.

Warranty Claims

Defective items covered by a manufacturer's warranty can be exchanged. Labor costs and other expenses are not covered by the part warranty unless specifically stated.

Refund Process

Once we receive your item, we will inspect it and notify you on the status of your refund. If approved, we will initiate a refund to your original method of payment (credit card, Clover Pay, etc.). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Contact Us

If you have any questions on how to return your item to us, contact us at:
Email: support@laliscare.com
Phone: 614-285-0964